Shipping & Return
Shipping in the USA
Most items ordered and paid for will ship within 2-3 business day unless otherwise noted in the product description. Orders may take up to 3-10 business days to arrive for standard shipping methods.
International orders may take 14- 30 business days to arrive; payment of duties and taxes may be required.
We are unable to ship to forwarding addresses. If an order is placed with a forwarding shipping address, the order may be canceled automatically by our system.
Free standard shipping is valid on US orders over $150, before tax and after discount.
Orders to Hawaii, Guam, Virgin Islands, PO box, APO/FPO are shipped using USPS.
International Shipping
Duties + taxes
International orders (outside the US) placed through octaviamorgan.com are subject to duties, taxes, tariffs, and other fees per the destination country’s laws and regulations.
We cannot predict the costs of these fees, but they can range between 20-50% of the total cost of goods. If duties occur, please note that you, the buyer, are 100% responsible for these charges. We, the seller, are not responsible for these charges, nor do we reimburse any charges. OMLA is not responsible for packages that are refused due to high duties and taxes, packages that cannot clear customs due to country restrictions, or any additional package delays.
If you decide to refuse your package or not pay the duties, it will be sent back to us. If you choose not to pay duties on import and return the package, we may refund the order less any shipping paid, less any shipping paid. The cost of shipping is paid directly to the shipping provider and therefore is not refundable.
For more information on international shipping policies, please refer to our international shipping page.
Payment, processing, + shipping
International orders placed through Octaviamorgan.com are typically processed in 2-3 business days.
Once shipped, international orders can take up to four weeks to arrive since all orders must pass through customs and this time frame is completely at the discretion of the shipping providers. Once the package has been transferred to the shipping provider, Octavia Morgan Los Angeles is no longer responsible for other delays that may occur.
Due to customs regulations and restrictions, we are currently unable to ship to the following countries: Bonaire, Sint Eustatius and Saba, Brazil, Czech Republic, Italy, Mexico, Russia, Saudi Arabia, South Sudan, Spain, Sri Lanka, Syria, and Turkey.
We are unable to ship to forwarding company addresses. If an order is placed with a forwarding shipping address, the order may be canceled automatically by our system.
Payment will be processed in the most current exchange rate and will appear so on your bank statement.
Return + Exchange Policy
14-day returns
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
We offer complimentary returns within 14 days of purchase. To return, please pack the items safely back into the original packaging (if possible) and return to shipping address. Once we receive the package and inspect the product(s), the total amount minus the original shipping cost will be returned back to your original form of payment.
The returned item must have at least 50% or more of the product left in the bottle/jar in order to qualify. If the product does not meet the return requirements, store credit will be issued instead.
Once the return is approved, please allow 10 days for the return to be processed.
Please note: We are not able to refund original shipping charges as these are paid directly to the carrier. Octavia Morgan Los Angeles does not refund orders for packages that are lost or stolen.
Return / refund status
Once a returned package is received at our facility, please allow up to 10 business days for the refund to be processed. Funds typically take between 3-10 business days to appear on your statement, depending on the banking institution